OBLIQ CREATIVE
Welcome to Obliq Creative. We are committed to protecting your privacy and providing a transparent, seamless experience. This policy outlines how we collect, use, and safeguard your information, alongside our shipping, delivery, return, and cookie practices.
By accessing our website or engaging our studio for products or services, you agree to the terms outlined below.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Contact our studio through our website
- Request a bespoke quotation
- Purchase products from our collections
- Subscribe to our editorial newsletter
- Submit design or project enquiries
- Communicate with our team via email or phone
This information may include:
- Full name, email address, and phone number
- Billing and shipping addresses
- Company name and professional details (if applicable)
- Project dimensions, architectural requirements, and design briefs
- Order history and transaction details
- Payment information (processed securely via encrypted third-party providers)
When you navigate our website, we may automatically collect:
- IP address and location data
- Browser type and device specifications
- Operating system
- Pages viewed, time spent on the site, and referring URLs
- General website usage metrics captured through cookies and analytics tools
2. How We Use Your Information
We utilize your data strictly to maintain our standard of design excellence and client service, specifically to:
- Respond to design and product enquiries
- Process transactions, orders, and secure payments
- Fulfill and deliver furniture collections and design projects
- Coordinate logistics for landscape design and architectural furniture installations
- Optimize our website interface and enhance user experience
- Maintain internal studio and business records
- Send curated brand updates, lookbooks, or newsletters (where permitted)
- Comply with legal and regulatory obligations
Our Commitment: We do not sell, rent, or trade your personal information with third parties.
3. Sharing Your Information
We share your information only when strictly necessary to execute our services, relying on trusted partners including:
- Secure payment gateways and processors
- Premium shipping, freight, and white-glove logistics partners
- Website hosting and cloud infrastructure providers
- Technology, IT, and design software service providers
- Professional advisers (legal, financial, and business consultants)
- Government or regulatory authorities where required by applicable law
All third-party partners are strictly required to protect your information and handle it solely for the purposes specified by Obliq Creative.
4. Data Security & Retention
Security
We implement robust technical and organizational safeguards designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of digital transmission or electronic storage is entirely infallible; while we strive for the highest standards, we cannot guarantee absolute security.
Retention
We retain your personal data only for as long as necessary to complete your order or design project, provide customer support, comply with tax and legal obligations, resolve disputes, and enforce our agreements. Once it is no longer required, data is securely deleted or anonymized.
5. Your Rights
Subject to regional data protection laws, you hold the right to:
- Access the personal information we hold about you
- Request the correction of inaccurate or incomplete data
- Request the erasure of your personal data (subject to legal retention requirements)
- Withdraw your consent for data processing at any time
- Learn more about how your data is handled
To exercise any of these rights, please contact our studio using the details provided at the end of this policy.
6. Shipping & Delivery
Order Processing
Production and logistics commence once payment has been successfully processed and verified.
- Ready-to-Ship Products: Typically dispatched from our facility within 12–17 business days.
- Made-to-Order / Bespoke Collections: Generally require 4–8 weeks, depending on current production schedules, artisanal crafting timelines, and specific customization requirements.
Please note: All production timelines are meticulous estimates and may vary slightly.
Shipping Locations
We currently provide delivery services across India. For international shipping inquiries and global delivery coordination, please contact our studio directly before placing an order.
Shipping & Handling Charges
Shipping costs are calculated case-by-case based on:
- Destination delivery location
- Product dimensions, volume, and weight
- On-site assembly and specialized installation requirements
- Freight and premium handling variables
Applicable shipping rates will be detailed during checkout or itemized within your bespoke studio quotation.
Delivery Timelines & Delays
Estimated delivery dates are provided for your convenience. Obliq Creative is not liable for structural delays resulting from circumstances beyond our reasonable control, including severe weather, manufacturing bottlenecks, regional transportation disruptions, public holidays, or force majeure events.
Inspection Upon Delivery
Because our pieces feature high-end materials and distinct craftsmanship, customers must inspect all products immediately upon arrival.
If you receive an item that exhibits transit damage, missing components, manufacturing defects, or an incorrect specification, you must notify us within 48 hours of delivery by emailing shrutimisra@obliqcreativeinfo.com with:
- Your order or quotation number
- Clear, high-resolution photographs of the product issue
- Clear photographs of the external and internal packaging
- A brief description of the discrepancy
Failure to notify our studio within this 48-hour window may void our ability to process insurance claims or structural remedies.
Installation
Where professional installation services are integrated into your order, scheduling will be coordinated separately between our logistics team and the client.
7. Returns, Exchanges & Cancellations
At Obliq Creative, each piece is architecturally designed, frequently made-to-order, or produced in strictly limited quantities. Consequently, we maintain a strict archival sales structure.
Final Sale Policy
All sales are final. We do not accept returns or exchanges once an order has been delivered. This applies to:
- Made-to-order, bespoke, or commissioned furniture
- Customized material finishes, fabric choices, or personalized dimensions
- Ready-to-ship furniture and studio décor
- Sample sale, archival, or clearance items
We encourage you to review all product descriptions, technical drawings, material finishes, and dimensions carefully prior to purchasing. Our design team is available to assist you with any specifications beforehand.
Damaged, Defective, or Incorrect Items
In the event that an item arrives damaged or defective, please submit your claim within 48 hours as outlined in Section 6. Upon validating the claim, Obliq Creative will determine the appropriate solution at our sole discretion, which may include:
- On-site technical repair of the piece
- Direct replacement of the affected component or entire product
- A mutually agreed-upon alternative remedy
Order Cancellations
Orders may only be canceled or modified before production, material sourcing, or warehouse processing has commenced. Once an item enters production, undergoes custom fabrication, or is prepared for dispatch, the order can no longer be canceled, altered, or refunded.
Refunds
As we maintain a no-return policy, monetary refunds are generally not issued. Approved refunds occur solely if required by law or if Obliq Creative is unable to fulfill an order due to unforeseen operational limitations. Approved refunds will be credited back to the original payment method within 7–14 business days.
8. Cookie Policy
Our website utilizes cookies and similar tracking technologies to refine your browsing experience, optimize visual layouts, and evaluate site performance.
Types of Cookies We Utilize:
- Essential Cookies: Mandatory for fundamental website performance, secure checkout, and user navigation.
- Performance & Analytics Cookies: Help us study traffic patterns and site engagement (e.g., Google Analytics) to improve our digital presentation.
- Functional Cookies: Retain your preferences (such as language or region) for a tailored browsing experience.
- Marketing Cookies: Track the performance of our editorial campaigns and display relevant brand content.
Managing Cookies
You can choose to disable, block, or delete cookies via your personal browser settings. Please note that disabling cookies may alter the visual fluidity or functionality of certain features on our website.
9. Third-Party Services
Our website may contain links to external digital platforms or feature integrations (such as payment gateways and social media channels). Obliq Creative does not control, and is not responsible for, the privacy protocols or content of third-party platforms. We advise reviewing their respective privacy policies independently.
10. Children’s Privacy
Our digital presence and products are designed exclusively for users aged 18 years and older. We do not knowingly collect personal data from minors. If you believe a minor has disclosed information to us, please contact us immediately so we can purge the data.
11. Intellectual Property
Unless explicitly stated otherwise, all content displayed on this website—including proprietary furniture designs, product concepts, architectural drawings, technical renderings, 35mm film photography, graphic layouts, editorial text, logos, and brand identity elements—is the exclusive Intellectual Property of Obliq Creative.
It is protected under international copyright, trademark, and intellectual property frameworks. No material may be copied, reproduced, distributed, altered, or repurposed without our express, prior written authorization.
12. Limitation of Liability
To the maximum extent permitted by law, Obliq Creative, its founders, and associates shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, services, or products. Our total liability regarding any transactional order shall not exceed the exact financial amount paid by the client for that specific product or service.
13. Changes to This Policy
We reserve the right to modify this policy at any time to reflect studio updates, material changes in our logistics, or evolving legal frameworks. Any revisions will be published instantly on this page with an updated “Effective Date.” Continued interaction with our brand constitutes explicit agreement to the updated terms.
14. Contact Our Studio
For questions regarding these terms, your personal data, or to lodge an inspection claim, please contact our team:
Obliq Creative
Email: shrutimisra@obliqcreativeinfo.com
Website: www.obliqcreative.com
